Refund Policy

Last updated: August 22, 2026

This Refund Policy is issued by Esdi Soft, trading as PatternCrafts (the Supplier). Paid purchases are sold by Paddle as authorised reseller and merchant of record. This policy aligns with the Paddle Refund Policy and Paddle Buyer Terms. If local consumer law or Paddle’s policy gives you greater rights, those rights apply. Nothing here limits your mandatory consumer rights.

14-day withdrawal (consumers)

Consumers (including buyers in Turkey, the EU/EEA, Switzerland and the United Kingdom) have a 14-day statutory right to withdraw from a one-off digital purchase and receive a full refund of the Charges paid to Paddle.

To exercise this right, request a refund within 14 days of the Transaction date.

This right does not apply to digital content that has started to be downloaded, streamed or otherwise used, where you gave express consent during checkout for the Product to be made available immediately and to waive withdrawal rights, as described in Paddle’s Buyer Terms (section 15) and Refund Policy (section 2.2.4).

Paddle may also issue discretionary refunds for requests submitted within 14 days of the Transaction. A request within that period does not guarantee a refund.

Technical or product defects

You are entitled to a replacement or refund if credits are not added after payment, a PDF is not delivered after credits are deducted, the PDF is corrupted or unusable, you were charged more than once, or a material technical defect prevents you from using the Product as described. Contact us first; if it cannot be resolved, contact Paddle.

How to request a refund

Use any of the following:

  • The “View receipt” or refund link in your Paddle confirmation email
  • Paddle Buyer support: https://paddle.net
  • Email Esdi Soft (PatternCrafts) at support@patterncrafts.com with your account email, purchase date and reason

Eligible refunds are processed by Paddle to the original payment method, typically within 14 days of approval. If a refund is issued, access to the relevant Product/credits will cease.

Chargebacks

Please contact Paddle or us before raising a chargeback. Chargebacks may suspend access while the matter is reviewed.

Contact

Esdi Soft, trading as PatternCrafts — support@patterncrafts.com